Food-Delivery Apps Zomato And Swiggy Face Glitch Due To Technical Issues

Both the firms’ customer support handles responded to the social media users who were unable to place orders or browse menus and listings

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Major Food delivery apps Zomato and Swiggy both suffered a glitch in their applications causing their systems to crash, during lunchtime on Wednesday afternoon. The incident caused a furor among customers who flooded social media with complaints.

Both the firms’ customer support handles responded to the social media users who were unable to place orders or browse menus and listings. Taking to Twitter, Zomato wrote, “Hi there, we are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon.”

Swiggy also reached out to its customers through the micro-blogging site and wrote, “…we are facing a temporary technical glitch. Please be assured that our best minds are working on the issue at the moment to get the issue resolved at the earliest. Please bear with us till then.”

Both firms are also being investigated for alleged unfair business practices, the (CCI) Competition Commission of India has said. The National Restaurant Association of India (NRAI) had filed a complaint against both Swiggy and Zomato for fraud, after which they have been under probe.

Zomato and Swiggy both have denied the allegation after the complaint was filed against them to the CCI in July last year. The NRAI represents 500,000 restaurants across the country had asked CCI to investigate the two companies under the accusation that they have been prioritizing some specific eateries, giving them more preference.

The complainant claimed that the two firms have been providing discounts through their apps after charging “exorbitant commissions” from restaurants. The body of CCI said that their agreements are making entry of new platforms difficult without accruing any benefit to the consumers.

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News Correspondent

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