WhatsApp in its compliance report mentioned that it has restricted over two million Indian accounts and received 420 grievance reports in August. The report released on Tuesday mentioned that 20,70,000 Indian accounts were banned during the said period.

“We received 420 user reports spanning across account support (105), ban appeal (222), other support (34), product support (42), and safety (17) during August, and 41 accounts were actioned or took remedial action during this period,” it added.

The Facebook-owned messaging app said that it has either banned an account or restored a previously banned account as a result of the complaint. Previously, between June 16 and July 31, around three million Indian accounts were banned by WhatsApp, which also received 594 grievance reports. In a statement, the company said that 95 percent of bans are due to the unauthorized use of automated or bulk messaging or spam.

Nearly, eight million accounts per month are blocked by WhatsApp to prevent abuse on its platform. The company outlined that though it has reviewed the reports, it may have not included them as ‘actioned’ for reasons, including the user needing assistance to access their account or to use some features, user-requested restoration of a banned account, and the request is denied, or if the reported account does not violate the laws of India or WhatsApp’s terms of service.

The government’s new IT rules require large digital platforms with more than 5 million users to publish compliance reports every month.

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Chief Correspondent


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